Returns, Refunds & Exchanges Policy

Last Updated Monday 09 July 2018

Returns Policy – CONSUMER

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@smartservetech.com to request a refund and we will assign you a tracking #

2. Mail your returned item to:

Global Source Group Ltd, Returns

86-90 Paul Street, 3rd Floor,

EC2A 4NE

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Exchanges

If your item is in like new condition, you may exchange your item. You will have to pay the return shipping.

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Visa Debit

Paypal

Stripe

Online Bank Transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Deposits

Please note, any deposits paid upon signing an agreement to purchase our products and services will be non-refundable. Please discuss this with our Sales Advisors in detail or email us at info@smartservetech.com for more information.